Frequently Asked Questions ‎

‎CONTACT 

Have a question? Wanna to fangirl? Wanna be bffs? PERFECT. We gotchu. Email us at commonroom.co@gmail.com we'll get back to you in 1-2 business days!! :) 

 

PRODUCTS:

HOW OFTEN WILL YOU GET NEW PRODUCTS IN? 

We launch a new collection every Tuesday at 5pm MDT!!! Be sure to follow our instagram to get sneak peeks before every release! It's a PARTAY! @thecommonroomshop

 

DO YOU SELL GIFT CARDS?

YES and we are SOO EXCITED! :) Click HERE to shop Digital Gift Cards for The Common Room! :) 

 

 

SHIPPING:

WHERE DO YOU SHIP? 

Right now we are currently shipping to the United States, Canada, United Kingdom, Australia and New Zealand with hopes to expand in the future! Keep in mind that countries outside of the US may have to pay customs fees.

 

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER? 

Processing time is 1-2 business days. US orders take 3-5 business days to ship and international orders can take from 7-21 days. We do not ship on holidays or Sundays. We also offer expedited shipping for an additional cost (see at checkout.) 

 

HOW DO I TRACK MY ORDER? 

When your item is shipped you will receive a tracking number via email. If you check this 1,000 times a day....no judgement. Cuz same. :)

 

RETURNS & EXCHANGES

WHAT IF I RECEIVED THE WRONG ITEM / A DEFECTIVE PRODUCT? 

Please contact us within 7 business days of receiving your order at commonroom.co@gmail.com so that we can make things right!

 

WHAT IS YOUR RETURN POLICY? 

Returns are accepted for a full refund within 14 days of merchandise ship date. If that time period has passed or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you a refund. Before purchasing we encourage you to refer to the sizing chart on each product's description before placing an order. Please email us at commonroom.co@gmail.com with more information if you are hoping to make a return!! 

 

SIZING

HOW ARE YOUR PRODUCTS SIZED? 

Each individual product will have a size chart it's description as well as measurements and how the product fits (small, large or true to size.) It will also include the model's height and size.

Keep in mind that our tees are unisex which means that if you're a girl then they will be every so slightly oversized. I choose to wear my normal size anyways because I don't like my t-shirts to be tight! The tees are pre-shrunk, but could still shrink up to 5%/ View the size chart and order accordingly.